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Privacy Statement

CASS is committed to ensure the protection and privacy of your personal information. Your privacy is important to us and we recognise the community’s awareness regarding the collection, use, disclosure and security of personal information. The purpose of this Privacy Statement is to explain how your personal information is collected and handled by CASS plus who you can contact if you have any questions.

CASS complies with all Australian privacy related laws, regulations and the Australian Privacy Principles in handling personal information collected from service users, business partners, staff and volunteers.

CASS will only collect, store and use personal information for the purpose necessary to carry out our functions and provide our services. Your personal information will not be disclosed to any 3rd parties unless consent by you or is authorised or required by law.

Personal information includes but not just restricted to all personal data including names, addresses, personal preferences, and observations etc. In some circumstances it can include photographs and footage.

CASS collects personal information via:

• CASS website including through forms or survey;
• Directly from you, either in person, over the phone or by email.

CASS collects personal information from you so we can do one or more of the following:

• Provide you with our services and assistance;
• Process your donation;
• To verify your identity;
• Process your membership;
• Enable you to participate in our activities;
• To tailor our services to your needs and improve our services.

Your personal details collected are stored in an appropriately secure format and managed by authorised staff and personnel of CASS. When the information is no longer required for the purposes for which it was collected, it will be deleted.

You may wish to access, correct or update some aspects of the personal information we hold about you. If so, please submit a formal request to CASS. To ensure your information is only given to you, we will need to verify your identity. Avoid clicking on links in emails or sharing your personal information if you are uncertain who is contacting you. When in doubt, please contact CASS for verification.

We are committed to protect your privacy. In the event that your personal information is lost, stolen or subject to unauthorised access or disclosure, CASS will implement the Data Breach Response Plan. CASS will also adhere to its obligations under the Privacy Act in relation to any required notifications to the Office of the Australian Information Commissioner and to those individuals whose personal information have been affected.

We welcome your feedback and comments. If you have any questions in relation to privacy, please contact CASS via cass@cass.org.au or (02) 97894587.

To further understand your privacy rights or for other queries, you are entitled under the Privacy Act to contact the Office of Australian Information Commissioner.

• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au