CASS assists newly arrived Chinese-speaking and Korean-speaking migrants with settlement concerns including housing, employment, education as well as health & welfare issues through free face-to-face casework, referral services, information sessions and expos. The Chinese service is supported by the financial assistance from the Australian Government, whereas services for Korean is proudly supported by CASS.
COVID-19 UPDATE: Due to the current state of COVID restrictions during the lockdown period, ALL outreach services in the libraries/community venues will be relocated to our Head Office at Campsie and West Ryde office. CASS Settlement Service continue to provide face-to-face appointments but bookings are essential.
Ashfield Civic Centre (G/F) 260 Liverpool Road, Ashfield, 21310419 631 462
Hills Community Aid, Learning in the Hills Balcombe Heights Estate (Building 4), 92 Seven Hills Road, Baulkham Hills, 21530424 027 421
Burwood Centrelink, 56 Railway Parade, Burwood, 21340419 631 462
44-50 Sixth Avenue, Campsie, 21940419 631 462
19-21 Anglo Road, Campsie, 21940419 256 748
The Community Hub, Castle Towers, 6-14 Castle St, Castle Hill NSW 21540428 108 962
Corner of Queens Road & Dora Street, Hurstville, 22200428 108 962
Level 1, 45 Hunter Street, Hornsby, 20770419 631 462
2-12 Macquarie St, Parramatta, 21500436 330 433
Rhodes Library, Meeting Room 3 The Meeting Space, The Connection 30 Shoreline Drive, Rhodes, 21380428 108 962
West Ryde, CASS Ryde Community Services Centre, Suite 6, West Ryde Community Centre, 3 Anthony Rd, West Ryde, 21140409 606 295 (Chinese) 0409 606 295 (Korean)
For appointment, please call (02) 9789 4587 between Monday and Friday: 9:00am – 5:00pm (press ‘2’ for reception).
In addition to face-to-face contacts, CASS also provides email, hotline and WeChat enquiry services.
Due to the current state of COVID restrictions during the lockdown period, for people who are aged over 70 or 65 with any health concerns, or for non-emergency enquiry, it is recommended to contact us through email, hotline and WeChat for information, casework and referral services.
Email: firstname.lastname@example.org, or
Call (02) 9787 8333 (Tuesday & Friday 10:00am – 4:00pm), or
WeChat: ‘jane_lu000’ or scan QR code on this page if there is any settlement problem.
For appointment, please call 0409 606 295 on Monday, Wednesday and Thursday: 9.30am – 5.00pm.
In addition to face-to-face contacts, CASS also provides email and Kakaotalk enquiry services.
Please email to Claire_Park@cass.org.au or via Kakaotalk: ‘CASSettleKo’ or scan QR code on this page if there is any settlement problem.
Information Sessions and Expos
We conduct a series of information seminars and expos in the community. The themes include education, housing, medical, legal, security, Centrelink welfare, etc. The purpose of information seminars and expos is to assist those who are in need to improve their independence, their knowledge and capability in applying and using mainstream services, and their self-reliance.
Free Form Filling and JP Services
Due to language barrier, Chinese migrants may encounter difficulties in understanding some of the correspondences from the Government, such as letters and forms from the Department of Housing and the Centrelink. Thus, CASS arranges enthusiastic volunteers to provide free services in assisting migrants in simple form-filling and comprehending letters from the Government. Besides, migrants may have to make declarations in the process. In this regard, CASS also provides JP Service at some service locations.
COVID-19 Update: Due to the current state of COVID restrictions during the lockdown period, ALL volunteer form filling & JP services will be suspended.
Free form-filling service locations and hours are as follows:
Ashfield Civic Centre (Room 1, G/F) 260 Liverpool Road, Ashfield02 9789 4587
CASS Head Office 44-50 Sixth Avenue, Campsie02 9789 4587
Haymarket Darling Square Library Level 1, Little Pier Street, Haymarket02 9789 4587
Hurstville Seniors Centre 91 Queens Road, Hurstville02 9789 4587
Rockdale Library, Room 1.5, Level 1, 444-446 Princes Highway02 9789 458
CASS Ryde Community Services Centre, Suite 6/3-5 Anthony Rd, West Ryde0409 606 295
For enquiries, please contact CASS Head Office (Mon to Fri : 9:00am – 5:00pm) on (02) 9789 4587 (press ‘2’ for reception) or visit CASS website: www.cass.org.au
For enquiries, please contact CASS West Ryde Office (Mon, Wed, Thu: 9.30am – 5.00pm) or 0409 606 295 or email to Claire_Park@cass.org.au