Services

Settlement Services

CASS assists newly arrived Chinese-speaking and Korean-speaking migrants with settlement concerns including housing, employment, education as well as health & welfare issues through free face-to-face casework, referral services, information sessions and expos. The Chinese service is supported by the financial assistance from the Australian Government, whereas services for Korean is proudly supported by CASS.

COVID-19 UPDATE: Due to the current state of COVID restrictions during the lockdown period, ALL outreach services in the libraries/community venues will be relocated to our Head Office at Campsie and West Ryde office. CASS Settlement Service continue to provide face-to-face appointments but bookings are essential.

please click here to find the contact details for enquiry.

Booking

• Chinese

For appointment, please call (02) 9789 4587 between Monday and Friday: 9:00am – 5:00pm (press ‘2’ for reception).

In addition to face-to-face contacts, CASS also provides email, hotline and WeChat enquiry services.

Due to the current state of COVID restrictions during the lockdown period, for people who are aged over 70 or 65 with any health concerns, or for non-emergency enquiry, it is recommended to contact us through email, hotline and WeChat for information, casework and referral services.

Email: help@cass.org.au, or

Call (02) 9787 8333 (Tuesday & Friday 10:00am – 4:00pm), or

WeChat: ‘jane_lu000’ or scan QR code on this page if there is any settlement problem.

Please click here to download the PDF version.

• Korean

For appointment, please call 0409 606 295 on Monday, Wednesday and Thursday: 9.30am – 5.00pm.

In addition to face-to-face contacts, CASS also provides email and Kakaotalk enquiry services.

Please email to Claire_Park@cass.org.au or via Kakaotalk: ‘CASSettleKo’ or scan QR code on this page if there is any settlement problem.

Please click here to download the PDF version.

Information Sessions and Expos

We conduct a series of information seminars and expos in the community. The themes include education, housing, medical, legal, security, Centrelink welfare, etc. The purpose of  information seminars and expos is to assist those who are in need to improve their independence, their knowledge and capability in applying and using mainstream services, and their self-reliance.

Please click here to view Our Upcoming Events.

Free Form Filling and JP Services

Due to language barrier, Chinese migrants may encounter difficulties in understanding some of the correspondences from the Government, such as letters and forms from the Department of Housing and the Centrelink. Thus, CASS arranges enthusiastic volunteers to provide free services in assisting migrants in simple form-filling and comprehending letters from the Government. Besides, migrants may have to make declarations in the process. In this regard, CASS also provides JP Service at some service locations.

COVID-19 Update: Due to the current state of COVID restrictions during the lockdown period, ALL volunteer form filling & JP services will be suspended.

Booking

• Chinese

For enquiries, please contact CASS Head Office (Mon to Fri : 9:00am – 5:00pm) on (02) 9789 4587 (press ‘2’ for reception) or visit CASS website: www.cass.org.au

• Korean

For enquiries, please contact CASS West Ryde Office (Mon, Wed, Thu: 9.30am – 5.00pm) or 0409 606 295 or email to Claire_Park@cass.org.au