Other Services

In any year in Australia, around one in five people aged 16-85 will experience a mental health disorder. The pandemic has further deepened this crisis.

As a dedicated community organization, CASS Care takes up the initiative to respond to the needs of mental health services for people of the CALD community by the establishment of H-Line Non-Crisis Hotline with its own limited resources.

H-Line – the ONLY Chinese Non-Crisis Hotline in NSW starts in November 2021. It is operated by a group of selected volunteers trained and supervised by professionals, to provide mental wellbeing and emotional support in Mandarin and Cantonese.

The hotline provides an opportunity for people in the Chinese community to seek support, which is tailored to meet their language and cultural needs and lower their overall stress and anxiety. In addition, H-Line will also serve as an information hub, helping people to address their mental health issues at an early stage and providing referral information for people to seek professional assistance.

Every call is confidential, and you can be totally anonymous, if you’d like. You can share as much or as little as you’d like about your experience. It is a safe space to share, without having to pay a thing.

If you or your loved ones are experiencing any emotional distress, the first thing to do is to recognize the issue and start to get help.

Make a call to (02) 9063 8888.

We are here to listen. You are the most important and valuable part of any solution.

You will be on the path to be !